Frequently Asked Questions

Everything you need to know about shopping with Onia

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unused condition with tags attached. Please visit our returns portal to initiate a refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.

Do you ship internationally?

Yes, Onia ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at the time of checkout.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our support team for specific measurements.