Returns & Exchanges

At Onia, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer easy returns and exchanges on all eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

3

Package Your Items

Place the items in their original packaging with all tags attached, ensuring the products are unworn and in their original condition.

4

Drop Off and Refund

Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing